Polski
SUPPORT CENTER
Have questions? Contact the appropriate department or find your answer below.
Online Sales
- Agnieszka: +48 506 949 103
- Marek: +48 506 949 059
- Patryk: +48 574 859 846
Contact Us
Have questions regarding your order, invoice, or return? Send us an email.
esklep@krukowiak.com.plFrequently Asked Questions (FAQ)
When will I receive my shipment?
We aim to dispatch orders placed by 12:00 PM (CET) on business days the same day. Standard courier delivery time within Poland is 24-48 hours. International shipping times may vary.
Will I receive a VAT invoice?
Yes, we issue a VAT invoice for every purchased product. The document will be sent to your e-mail address after the order is processed.
How do I return a product?
As a consumer, you have the right to return goods within 14 days without giving any reason. You will find the return form in the footer of our website. Please ensure the product is unused.
What are the payment methods?
We offer secure fast online payments (Przelewy24), traditional bank transfers, and cash on delivery (COD) options via courier.
How can I check my order status?
We send status updates to your e-mail. If you have registered an account, you can check the status by logging into the "Order History" tab.
I'm not sure if the part fits. What should I do?
If you have doubts, contact our Sales Department (phone numbers above). Please have your machine's serial number or photos of the old part ready – this will speed up the selection process.